Delete your account
Last updated: 21 October 2026
In short: you can delete your Snapshot Money account, and everything in it, yourself in the app straight away. If you can’t sign in, email us and we’ll do it for you.
Option 1: in the app (instant)
- Sign in to Snapshot Money, in the phone app or at snapshotmoney.co.uk.
- Tap the round button with your initial, at the top right, to open the account menu.
- Choose Delete account…, type your password and tap Delete my account.
Your account is deleted straight away and we send one last email to confirm it. Want to keep a copy of your plan? Choose Export data from the same menu first.
Option 2: by email
If you can’t sign in, for example because you’ve forgotten your password and can’t reach that inbox, email privacy@sixpaths.co.uk with the subject “Delete my Snapshot Money account”. Send it from the email address you signed up with if you can, so we can match it to your account; if not, tell us that address and we’ll check it’s yours before going ahead. We’ll delete the account within one month and email you when it’s done.
What gets deleted
- your sign-in: your email address and the scrambled form of your password
- every bank account you’ve added, with its plan, balances and adjustments, and your sandbox
- your settings
- the one-way codes that count which merchant and item names you shared
- any monthly spending totals you shared
Copies in our backups are removed within 30 days.
What isn’t deleted by us
- Data on your devices. Files you exported stay where you saved them. Uninstall the app to remove it from your phone.
- Shared names and averages. Shop and item names that are already suggestions for everyone, and monthly spending averages worked out from 25 or more people, stay. They don’t say who shared them, so they aren’t linked to you once the codes above are gone.
- Emails you sent us. We keep messages you’ve sent us so we can reply. Ask in your email if you want those removed too.
Deleting your account can’t be undone. You can sign up again later with the same email address to start a new, empty account. More detail is in our privacy policy.
Contact
Questions? Email privacy@sixpaths.co.uk.